From instant chat to long-term customer relationship.

The Best Live Chat Alternative For Your Website

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Customers Over 2,000+ teams have already chosen
the Userlike alternative

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

The Features That make Userlike the best live chat alternative

Instead of answering frequently recurring questions over and over again, set up the perfect response once and answer with a quick key combination.

When you’re not online, show a contact form, a standard message, make the chat disappear, or let our chatbot Chat Butler welcome visitors for you.

Have all the crucial context info at your fingertips when helping a customer: name, email address, location, URL path, previous interactions, and more.

Userlike works great in a team. Use features like forwarding, Group Select, operator chat, and skill based routing.

Instead of waiting for your visitors to start a chat, reach out to those who seem in need of support.

Integrate your chat system into your existing processes. Connect Userlike with a wide range of other tools. – like Slack, Pipedrive, or Help Scout.

Optimize your setup by digging into the numbers. Userlike’s analytics Dashboards give you deep insights.

Your chat should look as great as your website. Make it so, by tailoring the chat’s position, coloring, text, and business logic.

Connect an external chatbot to Userlike through our Chatbot API or build your own chatbot within Userlike using our Bot Language..

Many countries – especially in Europe – have stringent data privacy laws. With Userlike you are sure to adhere to each of them. Our servers are located in Europe and we offer specific features that protect your customer and employee data.

You can ask your visitors to leave their contact data before starting a chat, which filters out low quality chats.

Use the rating and feedback features to give you an idea of how well you’re doing, on a scale from 1 to 5 stars.

Besides website support, you can offer messaging support by connecting Userlike to your Facebook Messenger and Telegram accounts.

Guide visitors to a specific URL or take a contextual screenshot of their current page.

The chat alternative that fits every team size

Free

Simple chat setup for your website.

1 Widget 1 Seat
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
0 / month

Team

Modern website messaging with a flat fee.

4 Widgets 4 Seats 1 Channel
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
90 / month*

Corporate

Multi-channel messaging with professional power features.

10 Widgets 10 Seats 3 Channels
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
290 / month*

Business

Messaging at scale with advanced routing and business intelligence.

20 Widgets 20 Seats 5 Channels
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
720 / month*
* Prices include annual billing discount and exclude VAT.

Flex

Enterprise solution. Flexible on all dimensions to match your organizational setup.

  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited organizations
  • Dedicated account manager
  • Professional Services

FAQs Frequently asked questions, answered

You can continue with the free version, or you can upgrade to a paid plan. By default you will transfer to free.

You can decide between a few alternative offline modes. One is to switch to a contact form that collects visitor questions and email address. You can also make the chat disappear completely, or you could enable chatbots to welcome your visitors.

Yes. You can connect your chatbots to Userlike with our chatbot API, or you can use our native Chat Butler to handle the first stages of your service delivery.

No, we don’t ask for billing info until you choose to upgrade to premium.

Yes, but we don’t recommend it. Chats are easy to miss on a phone, and mobile connections are often not stable enough for chat support.

Yes you can. Check out our add-ons for integrations with helpdesk, CRM, and other business tools.