From instant chat to long-term customer relationship.

The Best Live Chat Alternative For Your Website

World map with customers and chat messages. World map with customers and chat messages.
Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Customers Over 2,000+ teams have already chosen
the Userlike alternative

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

The Features That make Userlike the best live chat alternative

Instead of answering frequently recurring questions over and over again, set up the perfect response once and answer with a quick key combination.

When you’re not online, show a contact form, a standard message, make the chat disappear, or let our chatbot Chat Butler welcome visitors for you.

Have all the crucial context info at your fingertips when helping a customer: name, email address, location, URL path, previous interactions, and more.

Userlike works great in a team. Use features like forwarding, Group Select, operator chat, and skill based routing.

Instead of waiting for your visitors to start a chat, reach out to those who seem in need of support.

Integrate your chat system into your existing processes. Connect Userlike with a wide range of other tools. – like Slack, Pipedrive, or Help Scout.

Optimize your setup by digging into the numbers. Userlike’s analytics Dashboards give you deep insights.

Your chat should look as great as your website. Make it so, by tailoring the chat’s position, coloring, text, and business logic.

Meet Userlike’s native chatbot: Chat Butler. When you’re offline, Chat Butler welcomes your visitors, collects their question and contact info, and notifies you via Slack or email to come online. When no one does, Chat Butler creates a ticket instead. You can also use our chatbot API to connect your own chatbots..

Many countries – especially in Europe – have stringent data privacy laws. With Userlike you are sure to adhere to each of them. Our servers are located in Europe and we offer specific features that protect your customer and employee data.

You can ask your visitors to leave their contact data before starting a chat, which filters out low quality chats.

Use the rating and feedback features to give you an idea of how well you’re doing, on a scale from 1 to 5 stars.

Besides website support, you can offer messaging support by connecting Userlike to your Facebook Messenger and Telegram accounts.

Guide visitors to a specific URL or take a contextual screenshot of their current page.

Pricing The chat alternative that fits every team size


You’re starting up

0 per month

  • 1 Operator
  • 1 Widget
  • Unlimited Conversations


You’ve built some traction

29 per month

  • 3 Operators
  • 3 Widgets
  • Add-ons
  • 1 Channel


You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Widgets
  • 3 Channels
  • Analytics
  • Live Translation


You’re an established brand

299 per month

  • 10 Operators
  • 10 Widgets
  • 5 Channels
  • 1 WhatsApp Channel
  • White label
  • Skill-based Routing
  • Widget Router
  • API access


You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Channels
  • Channels Unlimited
  • WhatsApp Channel
  • Chatbot API
  • Unlimited Organizations
  • Organizations Unlimited
  • Dedicated Account Manager
  • Professional Onboarding
  • Custom Service Level Agreements
Prices include annual billing discount and exclude VAT. WhatsApp Channel is subject to additional fees.

FAQs Frequently asked questions, answered

You can continue with the free version, or you can upgrade to a paid plan. By default you will transfer to free.

You can decide between a few alternative offline modes. One is to switch to a contact form that collects visitor questions and email address. You can also make the chat disappear completely, or you could enable Chat Butler to welcome your visitors.

Yes. You can connect your chatbots to Userlike with our chatbot API, or you can use our native Chat Butler to handle the first stages of your service delivery.

No, we don’t ask for billing info until you choose to upgrade to premium.

Yes, but we don’t recommend it. Chats are easy to miss on a phone, and mobile connections are often not stable enough for chat support.

Yes you can. Check out our add-ons for integrations with helpdesk, CRM, and other business tools.