Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Instead of answering frequently recurring questions over and over again, set up the perfect response once and answer with a quick key combination.
When you’re not online, show a contact form, a standard message, make the chat disappear, or let our chatbot Chat Butler welcome visitors for you.
Have all the crucial context info at your fingertips when helping a customer: name, email address, location, URL path, previous interactions, and more.
Userlike works great in a team. Use features like forwarding, Group Select, operator chat, and skill based routing.
Instead of waiting for your visitors to start a chat, reach out to those who seem in need of support.
Integrate your chat system into your existing processes. Connect Userlike with a wide range of other tools. – like Slack, Pipedrive, or Help Scout.
Optimize your setup by digging into the numbers. Userlike’s analytics Dashboards give you deep insights.
Your chat should look as great as your website. Make it so, by tailoring the chat’s position, coloring, text, and business logic.
Meet Userlike’s native chatbot: Chat Butler. When you’re offline, Chat Butler welcomes your visitors, collects their question and contact info, and notifies you via Slack or email to come online. When no one does, Chat Butler creates a ticket instead. You can also use our chatbot API to connect your own chatbots..
Many countries – especially in Europe – have stringent data privacy laws. With Userlike you are sure to adhere to each of them. Our servers are located in Europe and we offer specific features that protect your customer and employee data.
You can ask your visitors to leave their contact data before starting a chat, which filters out low quality chats.
Use the rating and feedback features to give you an idea of how well you’re doing, on a scale from 1 to 5 stars.
Besides website support, you can offer messaging support by connecting Userlike to your Facebook Messenger and Telegram accounts.
Guide visitors to a specific URL or take a contextual screenshot of their current page.
You can continue with the free version, or you can upgrade to a paid plan. By default you will transfer to free.
You can decide between a few alternative offline modes. One is to switch to a contact form that collects visitor questions and email address. You can also make the chat disappear completely, or you could enable Chat Butler to welcome your visitors.
Yes. You can connect your chatbots to Userlike with our chatbot API, or you can use our native Chat Butler to handle the first stages of your service delivery.
No, we don’t ask for billing info until you choose to upgrade to premium.
Yes, but we don’t recommend it. Chats are easy to miss on a phone, and mobile connections are often not stable enough for chat support.