Instant chats. Long term customer relationships.

The Ultimate Chat Account For Your Business

World map with customers and chat messages. World map with customers and chat messages.
Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Customer highlights Fueling trustworthy chat accounts for
2,000+ teams across the globe

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Feature list The tools you need for a successful chat experience

Enable Userlike’s registration form to filter for high quality chats. Your visitors can fill out a short form before starting a chat with details such as their email address, phone and/or website.

Start a chat with your visitor by automatically inviting them after they’ve spent a certain amount of time on a specific page.

Userlike’s rating and feedback features help you understand how well you’re doing. Once the chat ends, the visitor is asked to rate their service on a scale from 1 to 5 stars.

This integration allows users to reach you from any device they use Facebook Messenger on. The chats will go straight to your Userlike Chat Panel.

Maintain continuity with predetermined responses to quickly answer the most common questions.

You decide what happens when your support is not online. You can show a contact form, leave a dedicated message, let Chat Butler greet visitors or hide the chat button entirely.

Offering support in a team? Group functions such as forwarding, operator grouping, group select, and skill-based routing may come in handy.

While chatting with a visitor, you’ll have relevant supplemental information at your fingertips (previous support interactions, location, operating system, social handles, etc.)

Simple pricing Prices that fit every business


You’re starting up

0 per month

  • 1 Operator
  • 1 Widget
  • Unlimited Conversations


You’ve built some traction

29 per month

  • 3 Operators
  • 3 Widgets
  • Add-ons
  • 1 Channel


You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Widgets
  • 3 Channels
  • Analytics
  • Live Translation


You’re an established brand

299 per month

  • 10 Operators
  • 10 Widgets
  • 5 Channels
  • 1 WhatsApp Channel
  • White label
  • Skill-based Routing
  • Widget Router
  • API access


You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Channels
  • Channels Unlimited
  • WhatsApp Channel
  • Chatbot API
  • Unlimited Organizations
  • Organizations Unlimited
  • Dedicated Account Manager
  • Professional Onboarding
  • Custom Service Level Agreements
Prices include annual billing discount and exclude VAT. WhatsApp Channel is subject to additional fees.

Common questions Some more things you should know

When you’re offline, Userlike becomes a contact form, which is still more convenient than looking for an email address. Other features like Chat Butler, intelligent chat routing, and chat macros help offer quality chat support when working alone or in a small team.

No, you’re free to get started without one. We only need your billing info if you upgrade to a paid package, which can be paid by credit card, SEPA direct debit or bank transfer.

Yes, but we strongly recommend using Userlike on a desktop instead. Chats are easier to miss on a phone, and your service may not always be stable enough to maintain a good chat connection.

Userlike is easy to integrate into a variety of business tools. Slack, MailChimp, Pipedrive, Help Scout and many more are supported. You can find the full list here.

Yes, the widget has a full range of customization options. For example, you can change the colors, theme, language and wording to match your brand, and pick where you want your widget to be placed on the page.