Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Enable Userlike’s registration form to filter for high quality chats. Your visitors can fill out a short form before starting a chat with details such as their email address, phone and/or website.
Start a chat with your visitor by automatically inviting them after they’ve spent a certain amount of time on a specific page.
Userlike’s rating and feedback features help you understand how well you’re doing. Once the chat ends, the visitor is asked to rate their service on a scale from 1 to 5 stars.
This integration allows users to reach you from any device they use Facebook Messenger on. The chats will go straight to your Userlike Chat Panel.
Maintain continuity with predetermined responses to quickly answer the most common questions.
You decide what happens when your support is not online. You can show a contact form, leave a dedicated message, let Chat Butler greet visitors or hide the chat button entirely.
Offering support in a team? Group functions such as forwarding, operator grouping, group select, and skill-based routing may come in handy.
While chatting with a visitor, you’ll have relevant supplemental information at your fingertips (previous support interactions, location, operating system, social handles, etc.)
When you’re offline, Userlike becomes a contact form, which is still more convenient than looking for an email address. Other features like Chat Butler, intelligent chat routing, and chat macros help offer quality chat support when working alone or in a small team.
No, you’re free to get started without one. We only need your billing info if you upgrade to a paid package, which can be paid by credit card, SEPA direct debit or bank transfer.
Yes, but we strongly recommend using Userlike on a desktop instead. Chats are easier to miss on a phone, and your service may not always be stable enough to maintain a good chat connection.
Userlike is easy to integrate into a variety of business tools. Slack, MailChimp, Pipedrive, Help Scout and many more are supported. You can find the full list here.
Yes, the widget has a full range of customization options. For example, you can change the colors, theme, language and wording to match your brand, and pick where you want your widget to be placed on the page.