Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything's more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don't need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.
We're not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Everybody's texting, all the time. Messaging apps are growing at an astonishing rate. Start supporting your customers on the channels they love.
Customer satisfaction is the goal of any service delivery, but traditional channels often lead to frustration instead. Through features like Operator Skills – guiding customers to agents with the knowledge to answer their questions – our live chat software covers where traditional support goes astray.
Userlike is a customer relationship building tool. Our features allow your team members to create personalized connections with your customers – for example through Sticky Chat, where returning customers are connected with the Operator they chatted with before.
Feedback keeps us in touch with reality, but channels like phone and email are clumsy at collecting it. Userlike's feedback features, like the service rating, provide you with instant feedback without disturbing your customer’s experience.
Fuel your sales with better service. Use conversion features like Goal Tracking and lead features like Smart Customer Profiles to collect public info on your customer based on her email address.
Can support be better and cheaper at the same time? It can when you combine technologies like Chat Macros, chatbots, and simultaneous chats. Userlike helps your support team assist more customers, more efficiently.
In a customer support software like ours, data security touches everything. It can't be an afterthought. We developed Userlike in Germany – probably the world's most-regulated environment when it comes to data protection. With Userlike, you're getting a GDPR compliant solution and more.
Integrate your live chat software with other tools. Check out our various integrations with famous helpdesk, CRM, collaboration, project management, and newsletter solutions.All integrations