Client tracking API

Integrate Userlike with your website tracking solution

If you’re already using a tracking solution for your website, you can integrate it with Userlike and track Userlike-specific events.

Provide a JavaScript callback function and Userlike’s chat client will send relevant tracking events.

Define a function named userlikeTrackingEvent to receive the events. In your function you need to implement a specific tracking call to your tracking system.

Before you start

  • Due to limitations of client based tracking (e.g. ad blockers) the data cannot be compared to our backend based solution Userlike Analytics.
  • This is an advanced feature, which needs to be implemented by your development team.

Event names

The function argument string “event_name” can have the following values.

Event Description
button_displayed Chat button displayed to contact on your website
chat_connected Widget connected to Userlike server after contact clicked the chat button
chat_connected_proactive Widget connected to Userlike server proactively
chat_requested Chat button clicked by contact to start a conversation
chat_started Conversation started, contact sent a message
chat_started_proactive Conversation started proactively, contact sent a message
chat_window_maximized Contact maximized the Website Messenger
chat_window_minimized Contact minimized the Website Messenger
contact_first_message First message sent by contact
conversation_resume Contact opened conversation from overview or did a reload
disclaimer_ok Contact accepted data privacy notice
error_message Error message displayed to contact
feedback_rating_cancel Contact cancelled star rating and feedback view
feedback_rating_show Star rating and feedback view displayed to contact
feedback_submit Contact submitted feedback
group_select_show Group Select view displayed to contact
group_select_submit Contact selected operator group, Widget connected to Userlike server
message_client_terminating Operator sent message to contact
message_operator_terminating Contact sent message to operator
post_survey_show Post-chat survey was shown
post_survey_submit Post-chat survey was submitted
pre_survey_show Pre-chat survey was shown
pre_survey_submit Pre-chat survey was submitted
proactive_offer Proactive timer started (Messenger opens after timer runs down)
proactive_timer Proactive timer started, after which the UM widget will be opened proactively
rating_submit Contact submitted chat rating
register_cancel Contact cancelled register flow
register_show Register view was shown
register_submit Register flow was finished
slot_available Userlike checked for free chat slots and found one
slot_check Userlike checked for free chat slots
slot_unavailable Userlike checked for free chat slots and found none
transcript_cancel Contact rejected transcript offer
transcript_show Contact was offered to receive transcript vie email
transcript_submit Contact accepted transcript offer

Global context

The function argument “global_ctx” is a JavaScript object that will have the following values:

Name Type Description Optional
client_uuid String Unique ID of the contact
operator_group_id Integer ID of the operator group connected to the Widget
widget_id Integer ID of the Widget
widget_lang String ISO 639-1 language code of the current Widget

Session context

The function argument “session_ctx” is a JavaScript object that will have the following values. Depending on the state and configuration of your Widget, values will be defined or undefined.

Name Type Description Optional
session_id String Session ID per browser session
chat_id String Chat ID which relates to the chat transcripts
client_name String Name of the contact
client_email String Email of the contact
operator_id Integer Operator ID of the current chat session
operator_name String Operator name of the current chat session
custom_data Object Your currently assigned custom data

Sample code

Here is sample using Google Analytics as a tracking backend.